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Field Technician (Entry Level)

Full-time Employee




Education: High School diploma or Equivalent

Job Description

Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user.
Job Duties/ Responsibilities:
• Audit the systems in place on a weekly basis.
• Keep documentation updated as network changes are made.
• OJT to process work orders in a timely manner.
• OJT to monitor system performance and customer complaints.
• OJT to interact with the end users to identify any potential problems.
• OJT to assist any users with problems or questions.
• Provide excellent customer experience while maintaining a safe work environment.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Adhere to company safety guidelines and requirements.
Work Environment:
• Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.
• Available to work some weekends and/or evening hours.
• Available to travel locally, not to exceed 50%.
• Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
• Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
• Ability to work at heights, off a ladder, and in confined spaces.
• Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
• Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Lift hands frequently to reach above, below or at shoulder level.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
• Sitting for long periods of time may be required.
• Exposure to noise, fumes, electrical energy, and inclement weather conditions.


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About Us

We give end users THE CONNECTED LIFE EXPERIENCE™ – the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY™ to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their property.

We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.

We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multi family and senior living.

IN 2020 we launched PlatformONE— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience™.

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