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Full-Time Fiber Service Technician

Full-time Employee


Tappahannock / Warsaw


As soon as possible


Pay based on experience / PTO / 401k / Health, Vision and Dental


Expert knowledge of fiber splicing practices including fusion, splicing, testing and troubleshooting

Job Description

· Ensure the customer experience meets or exceeds Company standards throughout the customer lifecycle
· Install/repair fiber fed internet and voice services from central office/head-end to customer premises for consumer and business
· Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises
· Test functionality and isolate problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network
· Splice and test various sizes of fiber optic cables in aerial, underground, and building environments, ensuring network connectivity
· Repair and/or replace various OSP elements in aerial, underground or building applications
· Explain products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings
· Use customer contact opportunities to up-sell products and services tailored to the customers’ needs
· Use various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment
· Interface with customers and call center technicians to resolve customer installation and repair issues
· Assist Fiber Technician –1 with complex installation and repair issues
· Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers
· Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers
· Interpret complex drawings, blueprints, construction prints as required
· May be required to cross-train others


Erin Savarie

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About Us

All Points Broadband is a leading, rural-facing internet service provider in the mid-Atlantic and believes that everyone should have the ability to work, study, play and Live Connected. We deploy fiber and state-of-the art fixed- wireless technologies to homes and businesses throughout Virginia, West Virginia, Maryland and Kentucky.

Our mission is to empower people through connectivity and we are committed to delivering reliable broadband internet to everyone. We do this with empathy, respect and by fostering an environment where passionate teammates can collaborate to overcome challenges and continuously improve. We are looking to add innovative, compassionate, and driven members to our growing team as we continue to work toward providing utility grade broadband to our underserved neighbors, friends, and families

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