Full-Time Fiber Service Technician
Full-time Employee
Virginia
Tappahannock / Warsaw
Starts
As soon as possible
Pay
Pay based on experience / PTO / 401k / Health, Vision and Dental
Qualifications
Expert knowledge of fiber splicing practices including fusion, splicing, testing and troubleshooting
Job Description
· Ensure the customer experience meets or exceeds Company standards throughout the customer lifecycle
· Install/repair fiber fed internet and voice services from central office/head-end to customer premises for consumer and business
· Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises
· Test functionality and isolate problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network
· Splice and test various sizes of fiber optic cables in aerial, underground, and building environments, ensuring network connectivity
· Repair and/or replace various OSP elements in aerial, underground or building applications
· Explain products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings
· Use customer contact opportunities to up-sell products and services tailored to the customers’ needs
· Use various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment
· Interface with customers and call center technicians to resolve customer installation and repair issues
· Assist Fiber Technician –1 with complex installation and repair issues
· Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers
· Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers
· Interpret complex drawings, blueprints, construction prints as required
· May be required to cross-train others
· Install/repair fiber fed internet and voice services from central office/head-end to customer premises for consumer and business
· Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises
· Test functionality and isolate problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network
· Splice and test various sizes of fiber optic cables in aerial, underground, and building environments, ensuring network connectivity
· Repair and/or replace various OSP elements in aerial, underground or building applications
· Explain products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings
· Use customer contact opportunities to up-sell products and services tailored to the customers’ needs
· Use various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment
· Interface with customers and call center technicians to resolve customer installation and repair issues
· Assist Fiber Technician –1 with complex installation and repair issues
· Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers
· Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers
· Interpret complex drawings, blueprints, construction prints as required
· May be required to cross-train others
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #110325 •
tiny link cabl.co/eCRB
