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OSP Field Technician

Full-time Employee





Job Description

We are looking to hire an experienced field service technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. To ensure success as a field service technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level field service technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.

Field Service Technician Responsibilities:
• Responding to customer callouts and field dispatches.
• Meeting with the customer to determine the nature of the service or repair.
• Conducting routine equipment servicing out in the field.
• Inspecting and troubleshooting equipment failures.
• Repairing equipment and replacing faulty parts.
• Installing and testing new equipment.
• Providing preventive equipment maintenance.
• Providing technical training on new equipment installations.
• Maintaining equipment stock in the company vehicle.
• Completing job reports.

Field Service Technician Requirements:
• High school diploma or GED.
• Proven work experience as a field service technician.
• Relevant technical certificate.
• Ability to travel and work according to a changing schedule.
• Excellent time management skills.
• Mechanical and electrical skills.
• Ability to problem-solve.
• Good communication and training skills.
• Physically fit and able to work with heavy equipment.

• Competitive compensation
• Excellent benefits including health, dental, vision, disability and life insurance
• Opportunity to help businesses and local economies succeed in our evolving digital world
• We are an equal opportunity employer and encourage all qualified people to apply


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About Us

WANRack is turn-key middle mile and last mile infrastructure provider. With over a decade of experience, WANRack designs, engineers, constructs, and maintains fiber wide area networks across the nation.

WANRack’s executive management team has more than 200 years of combined experience in the telecommunications industry with a history of successful completion of large and complex fiber-optic construction projects for school districts, counties, municipalities, wireless carriers and private enterprise. The executive management team has sold and installed over 221 fiber WANs (private and open access networks) in 23 states.

WANRack is regulated by Public Service Commissions of each state in which we operate. We are also regulated by the Federal Communication Commission, with periodic reporting requirements and service standards. WANRack is a certified E-Rate service provider.

Headquartered in the Kansas City metro area, WANRack executive management has been providing customer-focused communications solutions since 2005. WANRack is privately owned and backed by CBRE, one of the largest infrastructure funds in the world.

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