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Commercial Network Tech - HFC Experience - FT

Full-time Employee


Positions available in Orlando, FL and Southwest Florida


Competitive pay plus medical benefits after 30 days with the company.


CCNA or JNCIA desired. Previous HFC/Commercial experience a must.

Job Description

Job Title:             Commercial Network Service Technician
Report to:           Manager, Commercial Network Services
Status:                 Full Time/Non-Exempt

Position Summary:

The Commercial Network Service Technician must have very strong customer service skills and exceptionally strong technical skills working with customer CPE, a variety of network and access equipment devices, as well as designs and configurations. This employee will spend a portion of their time in customer premises and will also interface with business, commercial customers and VIP or special case residential customers. This position will work both the installation and maintenance of network equipment/sites and customer services for Summit Broadband.   This position includes the documenting and building of the IP/MPLS Network infrastructure and ensuring birth certificates are accurate and in place ensuring continuous functionality, network security, reliability and redundancy and optimization of network resources.  Excellent customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all customer installation, maintenance, and updates in the commercial, business and VIP residential product suite in addition to the installation and maintenance of Network equipment and sites in the Central Florida and Southwest Florida regions.

Essential Duties and Responsibilities:

Maintains Telecommunications and network systems, including phone systems, network nodes, terminals, and network systems (both infrastructure as well as customer-facing).  This includes maintenance, operation and provisioning of the following:
HFC proof of performance testing
CLI testing/repair
VoIP, both internal and third-party VoIP services
TDM, both internal and third party TDM services
SIP, both internal and third-party SIP services
Star2Star Telephone system support
IPTV, where applicable

 Maintenance, design, provisioning and troubleshooting of various network topology components, including long haul transport and metro transport

Distribution construction, preventative, and demand maintenance.

Splicing all types of coax cable, CAT 5/6 cable and fiber optics.

Setting equipment levels, set up and change out of amplifiers, calculate signal level losses in cable or fiber, and balance electronics equipment for distribution lines.

Install, inspect, monitor, test and adjust cable transmission and distributions systems; both forward and reverse
Repair or replace faulty cables, power supplies, amplifiers and other associated transmission and distribution equipment

Conduct system tests such as signal/noise, MER, BER, optical power and signal level.

Troubleshooting and restoration of service; service calls

Configuration of multiple types of network and access network equipment.

Monitors and understands network capacity components including ports, transport circuits and bundles.

Acts as level two technical support and “smart hands” for the Network Engineers in the IP and MPLS team, serving as technical support to the

Network Operations Center (NOC).

Acts as “smart hands” for break/fix as s=well as optimization activities for network facing events.

Ability to clearly document, update and read/follow the Electronic Network Ticket Management system.

Clear communication with business clients.

Identify and resolve NESC violations

Installation of new services at the subscriber’s location including analog, digital, Voice, IPTV, HDTV and HSD service.

Other duties as assigned including non-technical and administrative/project management duties

Required Skills & Qualifications:

HFC proof of performance testing

CLI testing and repair

Troubleshooting, forward and return signal issues

Configuring – Physical configuration of CPE equipment as well as some network access equipment

Provisioning – Assist NOC and Network Engineers in provisioning circuits for both network and customer configurations

Installations – Act as the lead on network equipment installation and augmentation, as well as on OSP installations of CPE equipment

Test and Turn Ups – Work with NOC, Network Engineers and Customer IT vendors to test and turn up circuits.

MACD – Manage Moves, Adds, Changes and Deletions of network and customer services.

Familiar with OSHA, NESC and NEC requirements

At least five years CATV experience as a network/line technician

Excellent communication skills with customers and co-workers

Ability to translate business objectives and customer needs into technical requirements and configurations

Ability to work independently

Ability to prioritize and organize effectively

Must possess and maintain a valid driver's license with proof of good driving record

Climb ladders and bucket trucks, as determined by the systems requirements

Lift and carry loads of 70 lbs. or more

Work while standing 50 -70% of the time

Perform Work in confined spaces such as crawl spaces or attics

Work near power lines and electricity

Manipulate connectors, fasteners & wire; use hand tools

Drive company vehicle in performance of duties in a safe and responsible manner

Work and travel in inclement weather

Vision ability: close vision, peripheral vision and ability to adjust focus

Must be able to pass criminal background check and drug test

Must have a clear MVR and a valid driver’s license

Must be able to speak, read, and understand English

Respond to the needs of a 24/7/365 operation

Must be able to work after hours and weekends.  Remain in service during outages until resolved.

Remain in a state of readiness to handle call issues when on call. Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.

Must be able to work emergency schedules during natural disasters and network outages.

Flexibility to work mandatory overtime in order to meet business needs.

Summit Broadband is a life-line service provider and this position is classified as essential.  Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program.


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About Us

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Commercial Network Service Technician to join our Commercial Operations Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

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