If quality control was as you describe the world would be a better place.
However............Customer calls DTV for any reason.....................................QC fail
No telephone line connected / because no phone service......QC fail
Defective receiver after successful install............................QC fail
Inspector behind on QC fails............................................. QC fail
Customer moves stuff & can't fix it.................................... QC fail
And from your post I get the idea that you know what you are doing and actually go to the jobs to evaluate them. This is not always the case in the installation world. An inspection system that has feedback to the installer and protects the customer is a needed thing.
Quality Control is not a new revenue stream!
Joe
Re: QC chargebacks
Member #: 66409
Registered: 2/26/2009
Posted:
991
Name:
joe diamond
Name:
Joe Diamond
Company:
phone & dtv contractor
Occupation:
installer
Location:
east MD
Personal:
late 70s
Experience:
~33 years
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