I myself tried emailing, faxing, letters both registered and regular and of course numerous phone calls and no reply even with approved paperwork.
Contacted an attorney after all else failed and pretty much determined that the time and cost of recovery was not worth it.
Many others came to the same conclusion.
We did however post our problems on this outfit many times warning others on this site.
Maybe check archives and spend 3 days reading about this outfit here and you might find something.
Good Luck
