I agree that extras and especially anything that requires additional hardware should not cost the installer. However, I don't agree that the installer should make the appointment with the customer. After 25 years in this industry, I cannot tell you how many times that I was burned by an installer making an appointment and then never following thru. This results in a very pissed off customer that is blaming me. Appointments need to go thru the supervisor so that it can be tracked and followed up on.
My .02
Re: Dns screwing us
Member #: 450
Registered: 1996-2001
Posted:
117
Name:
Dusty Depue
Name:
Dusty Depue
Company:
None
Occupation:
None
Location:
Kentucky
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