.Mediacom is just indecisive on who they want as a contractor, you complain, or actually show them where THEY are wrong, they will do everything to pull the contract from you.
As far as the SNIFFER goes, its small, hand held called a shadow sniffer, detects small CLI leaks. The installation techs are not told to 'leave' the customer though, they are advised to call dispatch and make the 'maint/line techs aware of the leak so it can be repaired.
Once that step is followed....they can tell the customer once that request has been filled, they can then have the installation.
