Field Supervisor & Trainer - Cable Installation

Employment Ads → Office/Other Jobs → Management

Preferred Hiring Terms

Full-time Employee

Location(s)

Delaware, Maryland

Middletown,DE Chestertown, MD Grasonville, MD

Starting Date

Immediately

Pay Rate & Details

Weekly Pay based on qualifications and experience. Company vehicle with take home privileges. 401(k) plan with 25% match.

Qualifications

Minimum of 5 years experience in cable television, data, and digital telephone products and services. High School Diploma or equivalent required. Associate Degree and/or Technical Certification in related technical field preferred. Valid Driver’s License and safe driving record required. Must be able to pass a nationwide background check and drug screening. Able to supervise and motivate personnel. Prepare and conduct on-the-job and other training.

Other Requirements

Job Description

• Supervise assigned personnel (employee and independent contractor) to ensure field technicians maintain superior levels of productivity, customer service and compliance with company quality and safety policies.

• Interacts with MSO Operations management to ensure routes are assigned to technicians in an efficient and timely manner. Reviews metrics to identify areas for improvement. Reviews Billing for correctness.

• Ensures timely completion of all orders for installation/service and/or proper notification of delays. Works closely with MSO operations management and dispatch to identify and resolve issues resulting in late or incomplete work orders.

• Conducts training in the installation and servicing of cable television, data, and digital telephone products and services for technicians and other related field personnel.

• Inspects and records the quality of work of employees and contractors. Communicates with field technicians and management concerning quality, safety and other pertinent information as needed.

• Works with customers to resolve installation/service related complaints, and damage claims, including the quality of service and technician conduct.

• Ensures that all company property in use by employees and contractors is properly inventoried, utilized and maintained. Conducts vehicle inspections and report issues to the Fleet Manager.

Contact Information

Greyfox Services, Inc.
Inquiries and qualifications to: Email
or fax (412) 595-7219

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Listed: 5/13/2019
Expires: 8/11/2019