Supervisor,Field Technicians-Charter Communication
Full-time Employee
Oregon
Astoria, Oregon (beautiful coastal region - Pacific Northwest)
Starts
immediate
Qualifications
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Advanced understanding of the TCP/IP stack and associated abstraction layers
Advanced knowledge of network designs, network architectures, and network topologies
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools: electric drills, h
Job Description
Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILITIES
Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards
Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.
Provides quality assurance support and direction to field staff regarding new or existing technologies.
Performs field safety observations and quality control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations
Establishes positive employee relations through effective individual and team communication and provide ongoing support
Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback
Ensures staff has and maintains necessary company-issued tools and equipment
Facilitates cross-functional communications and cooperation with internal departments and service partners
Instills knowledge of all company products and services
Maintains records and documents in accordance with company policies and procedures
Adheres to industry specific local, state, and federal regulations, as applicable
Knows, understands and follows company policy
Performs other duties as requested by manager
MAJOR DUTIES AND RESPONSIBILITIES
Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards
Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.
Provides quality assurance support and direction to field staff regarding new or existing technologies.
Performs field safety observations and quality control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations
Establishes positive employee relations through effective individual and team communication and provide ongoing support
Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback
Ensures staff has and maintains necessary company-issued tools and equipment
Facilitates cross-functional communications and cooperation with internal departments and service partners
Instills knowledge of all company products and services
Maintains records and documents in accordance with company policies and procedures
Adheres to industry specific local, state, and federal regulations, as applicable
Knows, understands and follows company policy
Performs other duties as requested by manager
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #79583 •
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