Supervisor,Field Technicians-Charter Communication

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Preferred Hiring Terms

Full-time Employee

Location(s)

Oregon

Astoria, Oregon (beautiful coastal region - Pacific Northwest)

Starting Date

immediate

Pay Rate & Details

Qualifications

REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies Ability to read, write and speak the English language to communicate with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner Ability to use the following hand tools: electric drills, h

Other Requirements

Job Description

Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.

MAJOR DUTIES AND RESPONSIBILITIES
Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards

Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.

Provides quality assurance support and direction to field staff regarding new or existing technologies.

Performs field safety observations and quality control checks in accordance with company TQA requirements.

Resolves and proactively prevents customer escalations

Establishes positive employee relations through effective individual and team communication and provide ongoing support

Regularly observes and mentors employees in regard to safety, quality, productivity and well-being

Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.

Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback

Ensures staff has and maintains necessary company-issued tools and equipment

Facilitates cross-functional communications and cooperation with internal departments and service partners

Instills knowledge of all company products and services

Maintains records and documents in accordance with company policies and procedures

Adheres to industry specific local, state, and federal regulations, as applicable

Knows, understands and follows company policy

Performs other duties as requested by manager

Contact Information

Cancelled/Expired Listing
Listed: 2/18/2019
Expires: 5/19/2019