Broadband Manager Rapid City

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Education/Experience: High school diploma or GED required; Bachelor’s degree in electronics, business, computer science or related field preferred; 4-5 years of experience in the broadband industry and a minimum of two years of experience managing exempt and non-exempt employees – or equivalent combination of experience, training and education.

• regularly required to talk and hear • frequently required to sit, stand, bend at the knees and waist, and walk • required to use hands to type, handle objects and paperwork • required to reach and hold on to items at chest level or reach above the shoulder • required to use close vision and be able to focus The employee is occasionally required to lift up to 50 pounds.

Summary:

This position is responsible for the operation, planning and daily activities of the installation and repair functions including: Management and development of Broadband supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction.

Duties & Responsibilities

Essential duties and responsibilities include the following but are not limited to:

• Manages Broadband Supervisors, Technicians and Partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements.
• Responsible for the training and development of the department’s employees.
• Manages quota and work schedules such that service and fulfillment standards are met
• Participates in prompt resolution of escalated work orders.
• Assists in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs.
• Communicates effectively with customers, management, employees and installation and service partners (contractors).
• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines.
• Assists in the interview/hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies.
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale.
• Maintains a professional appearance and appropriate behavior at all times.
• Maintains good attendance.
• All other duties as assigned.
• Ability to manage supervisors and technicians.

x x x x Canceled/Expired Listing x x x x

listed 01.04.19 • expires 04.04.19