Broadband Manager Rapid City

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Preferred Hiring Terms

Full-time Employee


South Dakota

Starting Date

Pay Rate & Details


Education/Experience: High school diploma or GED required; Bachelor’s degree in electronics, business, computer science or related field preferred; 4-5 years of experience in the broadband industry and a minimum of two years of experience managing exempt and non-exempt employees – or equivalent combination of experience, training and education.

Other Requirements

• regularly required to talk and hear • frequently required to sit, stand, bend at the knees and waist, and walk • required to use hands to type, handle objects and paperwork • required to reach and hold on to items at chest level or reach above the shoulder • required to use close vision and be able to focus The employee is occasionally required to lift up to 50 pounds.

Job Description


This position is responsible for the operation, planning and daily activities of the installation and repair functions including: Management and development of Broadband supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction.

Duties & Responsibilities

Essential duties and responsibilities include the following but are not limited to:

• Manages Broadband Supervisors, Technicians and Partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements.
• Responsible for the training and development of the department’s employees.
• Manages quota and work schedules such that service and fulfillment standards are met
• Participates in prompt resolution of escalated work orders.
• Assists in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs.
• Communicates effectively with customers, management, employees and installation and service partners (contractors).
• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines.
• Assists in the interview/hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies.
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale.
• Maintains a professional appearance and appropriate behavior at all times.
• Maintains good attendance.
• All other duties as assigned.
• Ability to manage supervisors and technicians.

Contact Information

Cancelled/Expired Listing
Listed: 1/4/2019
Expires: 4/4/2019