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MDU Account Coordinator

Full-time Employee


North Carolina

Raleigh

Starts

ASAP

Pay

Based upon experience

Qualifications

Minimum qualifications: - BA/BS degree or equivalent practical experience. -1-3 years of relevant work experience - Experience working with customers/clients and setting expectations appropriately. - Experience in measuring and improving productivity, and scaling initiatives. Project management experience. - Excellent interpersonal skills - Ability to multi-task and think quickly - Deadline and detail oriented - Excellent analytical and problem solving skills. - A go-getter who can learn quick

Other Requirements

Preferred Qualifications: - Proficiency in using Salesforce - Experience in telecommunications, preferably in a Fiber related field - 2 years of industry experience with experience in MDU process flow from contract to construction completion. - An understanding of MDU engineering and construction, such as various industry design standards and - construction methods in both condo and tenant MDU environment. - Comfortable with database management and MDU design.

Job Description

Responsibilities:

- Represent the Fiber Account Management program to users and external partners, providing outstanding support and relationship building in all interactions.
- Work closely with owners/property managers from sales close and site survey through engineering and installation including contracts, scheduling, and escalations.
- Answer projects specific design related engineering question to external clients when appropriate
- Maintain an ongoing relationship with properties, even post-installation
- Handle and track escalations, both internal and external
- Track progress of multiple projects and update team on a daily, weekly, and monthly basis
- Work closely with the local operations lead, construction manager, and internal cross-functional teams.
- Assist MDU Account Management with engineering and construction questions as requested by our
Fiber sales or engineering teams.
- Manage Salesforce construction project tickets end to end and ensure all SLA’s are being met.


Contact

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