MDU Account Coordinator
Full-time Employee
North Carolina
Raleigh
Starts
ASAP
Pay
Based upon experience
Qualifications
Minimum qualifications:
- BA/BS degree or equivalent practical experience.
-1-3 years of relevant work experience
- Experience working with customers/clients and setting expectations appropriately.
- Experience in measuring and improving productivity, and scaling initiatives. Project management experience.
- Excellent interpersonal skills
- Ability to multi-task and think quickly
- Deadline and detail oriented
- Excellent analytical and problem solving skills.
- A go-getter who can learn quick
Other Requirements
Preferred Qualifications:
- Proficiency in using Salesforce
- Experience in telecommunications, preferably in a Fiber related field
- 2 years of industry experience with experience in MDU process flow from contract to construction completion.
- An understanding of MDU engineering and construction, such as various industry design standards and
- construction methods in both condo and tenant MDU environment.
- Comfortable with database management and MDU design.
Job Description
Responsibilities:
- Represent the Fiber Account Management program to users and external partners, providing outstanding support and relationship building in all interactions.
- Work closely with owners/property managers from sales close and site survey through engineering and installation including contracts, scheduling, and escalations.
- Answer projects specific design related engineering question to external clients when appropriate
- Maintain an ongoing relationship with properties, even post-installation
- Handle and track escalations, both internal and external
- Track progress of multiple projects and update team on a daily, weekly, and monthly basis
- Work closely with the local operations lead, construction manager, and internal cross-functional teams.
- Assist MDU Account Management with engineering and construction questions as requested by our
Fiber sales or engineering teams.
- Manage Salesforce construction project tickets end to end and ensure all SLA’s are being met.
- Represent the Fiber Account Management program to users and external partners, providing outstanding support and relationship building in all interactions.
- Work closely with owners/property managers from sales close and site survey through engineering and installation including contracts, scheduling, and escalations.
- Answer projects specific design related engineering question to external clients when appropriate
- Maintain an ongoing relationship with properties, even post-installation
- Handle and track escalations, both internal and external
- Track progress of multiple projects and update team on a daily, weekly, and monthly basis
- Work closely with the local operations lead, construction manager, and internal cross-functional teams.
- Assist MDU Account Management with engineering and construction questions as requested by our
Fiber sales or engineering teams.
- Manage Salesforce construction project tickets end to end and ensure all SLA’s are being met.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #76323 •
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