Technical Operations Project Manager

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Preferred Hiring Terms

Full-time Employee



Starting Date

Pay Rate & Details


Other Requirements

Job Description

Premier CC, a division of QualTek USA, LLC, is a national leader in the telecommunications customer service fulfillment industry. We specialize in residential & commercial installation, repair and construction services. Premier CC has been helping cable companies raise the bar in customer service for over 10 years.

Please apply at
Send resumes to and reference job posting ID 003506 in the subject line.

Job Description and Responsibilities :

This position is responsible for the oversight of all facets of the assigned market, including but not limited to; daily operations, safety, staffing, accomplishing business objectives, and customer satisfaction.

Essential Duties and Responsibilities

Direct and coordinate all market activities to develop and implement long-range goals to meet business and profitability growth objectives

Review analyses of activities, costs, operations, and forecast data to determine market progress towards established objectives

Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies

Promote a safety first culture and ensure a safe work environment is maintained by adhering to and enforcing all Company safety practices and procedures

Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed

Supervise direct reporting staff according to Company policy

Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools

Handle escalated customer concerns and accurately document correspondence with customers

Establish, manage, and maintain subcontractor relationships

Liase with the Shared Services group to resolve concerns or issues within the operations

Review financial and operational performance data to monitor and measure productivity and goal progress

Metrics and reporting

Other duties as assigned

Requirements :

Supervisory Responsibilities

Carries out supervisory duties in accordance with the Company's objectives, policies, and applicable laws. Responsibilities may include but are not limited to: planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with HR to resolve escalated employee matters.


High School diploma or general education degree (GED); and/or related trade school education


(5) to (7) years' experience in satellite installation, CATV, telecommunications, or related field; (3) to (5) years' management experience in the satellite installation, CATV, telecommunications, or related field.

Technical Skills:

Computer and Microsoft Office proficiency

Advanced understanding of cable/satellite installation, upgrade, and service

Soft Skills:

Ability to multi-task and work in a fast-paced environment

Ability to think analytically, apply sound judgment, and solve complex problems

Superior time management and deadline adherence skills

Excellent interpersonal and customer service skills

Knowledge of basic supervisory and employee management principles

Ability to lead, train, teach, and motivate staff

Physical Requirements:

Must be able to pass pre-employment screening that includes background and drug testing

Must have a valid driver's license and a drive record that meets Company requirements

Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 75 pounds; includes body weight, equipment, tools, and safety gear

Must have knowledge and experience using the required safety equipment and hand tools

Working on a computer for 6-8 hours a day

May be required to work long and unpredictable hours

Contact Information

Cancelled/Expired Listing
Listed: 9/25/2018
Expires: 12/24/2018