Technical Operations Project Manager
Full-time Employee
Texas
Job Description
Premier CC, a division of QualTek USA, LLC, is a national leader in the telecommunications customer service fulfillment industry. We specialize in residential & commercial installation, repair and construction services. Premier CC has been helping cable companies raise the bar in customer service for over 10 years.
Please apply at JdrDyCGK?idpartenaire=14696
OR
Send resumes to and reference job posting ID 003506 in the subject line.
Job Description and Responsibilities :
This position is responsible for the oversight of all facets of the assigned market, including but not limited to; daily operations, safety, staffing, accomplishing business objectives, and customer satisfaction.
Essential Duties and Responsibilities
Direct and coordinate all market activities to develop and implement long-range goals to meet business and profitability growth objectives
Review analyses of activities, costs, operations, and forecast data to determine market progress towards established objectives
Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies
Promote a safety first culture and ensure a safe work environment is maintained by adhering to and enforcing all Company safety practices and procedures
Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed
Supervise direct reporting staff according to Company policy
Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools
Handle escalated customer concerns and accurately document correspondence with customers
Establish, manage, and maintain subcontractor relationships
Liase with the Shared Services group to resolve concerns or issues within the operations
Review financial and operational performance data to monitor and measure productivity and goal progress
Metrics and reporting
Other duties as assigned
Requirements :
Supervisory Responsibilities
Carries out supervisory duties in accordance with the Company's objectives, policies, and applicable laws. Responsibilities may include but are not limited to: planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with HR to resolve escalated employee matters.
Education:
High School diploma or general education degree (GED); and/or related trade school education
Experience:
(5) to (7) years' experience in satellite installation, CATV, telecommunications, or related field; (3) to (5) years' management experience in the satellite installation, CATV, telecommunications, or related field.
Technical Skills:
Computer and Microsoft Office proficiency
Advanced understanding of cable/satellite installation, upgrade, and service
Soft Skills:
Ability to multi-task and work in a fast-paced environment
Ability to think analytically, apply sound judgment, and solve complex problems
Superior time management and deadline adherence skills
Excellent interpersonal and customer service skills
Knowledge of basic supervisory and employee management principles
Ability to lead, train, teach, and motivate staff
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Must have a valid driver's license and a drive record that meets Company requirements
Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 75 pounds; includes body weight, equipment, tools, and safety gear
Must have knowledge and experience using the required safety equipment and hand tools
Working on a computer for 6-8 hours a day
May be required to work long and unpredictable hours
Please apply at JdrDyCGK?idpartenaire=14696
OR
Send resumes to and reference job posting ID 003506 in the subject line.
Job Description and Responsibilities :
This position is responsible for the oversight of all facets of the assigned market, including but not limited to; daily operations, safety, staffing, accomplishing business objectives, and customer satisfaction.
Essential Duties and Responsibilities
Direct and coordinate all market activities to develop and implement long-range goals to meet business and profitability growth objectives
Review analyses of activities, costs, operations, and forecast data to determine market progress towards established objectives
Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies
Promote a safety first culture and ensure a safe work environment is maintained by adhering to and enforcing all Company safety practices and procedures
Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed
Supervise direct reporting staff according to Company policy
Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools
Handle escalated customer concerns and accurately document correspondence with customers
Establish, manage, and maintain subcontractor relationships
Liase with the Shared Services group to resolve concerns or issues within the operations
Review financial and operational performance data to monitor and measure productivity and goal progress
Metrics and reporting
Other duties as assigned
Requirements :
Supervisory Responsibilities
Carries out supervisory duties in accordance with the Company's objectives, policies, and applicable laws. Responsibilities may include but are not limited to: planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with HR to resolve escalated employee matters.
Education:
High School diploma or general education degree (GED); and/or related trade school education
Experience:
(5) to (7) years' experience in satellite installation, CATV, telecommunications, or related field; (3) to (5) years' management experience in the satellite installation, CATV, telecommunications, or related field.
Technical Skills:
Computer and Microsoft Office proficiency
Advanced understanding of cable/satellite installation, upgrade, and service
Soft Skills:
Ability to multi-task and work in a fast-paced environment
Ability to think analytically, apply sound judgment, and solve complex problems
Superior time management and deadline adherence skills
Excellent interpersonal and customer service skills
Knowledge of basic supervisory and employee management principles
Ability to lead, train, teach, and motivate staff
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Must have a valid driver's license and a drive record that meets Company requirements
Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 75 pounds; includes body weight, equipment, tools, and safety gear
Must have knowledge and experience using the required safety equipment and hand tools
Working on a computer for 6-8 hours a day
May be required to work long and unpredictable hours
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #76145 •
tiny link cabl.co/etYj
