Supervisor, Maintenance - Spectrum (Charter Comm.)
Full-time Employee
Oregon
Astoria, Oregon
Starts
As soon as possible.
Qualifications
4+ years construction and/or maintenance of optical and coax distribution networks or equivalent work experience. 1+ year supervisory experience in a technical environment or equivalent work experience environment. Associate’s degree in electronics or related field, or equivalent work experience. Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Other Requirements
Valid driver's license with satisfactory driving record within Company required standards. Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers
Basic knowledge using software tools to support the current operations
Knowl
Job Description
JOB SUMMARY
Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILiTIES
Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Adhere to industry specific local, state, and federal regulations, as applicable
Instill knowledge of all company products and services
Maintain records and documents in accordance with company policies and procedures
Establish positive employee relations through effective communication and ongoing support
Know, understand and follow company policy
Perform other duties as requested by manager
Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILiTIES
Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Adhere to industry specific local, state, and federal regulations, as applicable
Instill knowledge of all company products and services
Maintain records and documents in accordance with company policies and procedures
Establish positive employee relations through effective communication and ongoing support
Know, understand and follow company policy
Perform other duties as requested by manager
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #68620 •
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