Director of Tech Ops - Southern New Jersey

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Preferred Hiring Terms

Full-time Employee


New Jersey

Blackwood / Absecon, New Jersey

Starting Date


Pay Rate & Details

Competitive based on experience


•High School diploma or equivalent •10-15 cable industry experience with a strong network in the Comcast system. •Proficiency in MS Office -- Word, Power Point, Excel •Excellent organization and time management skills

Other Requirements

Job Description

TriWire Engineering Solutions, Inc. is currently searching for an experienced Operations Manager for the Southern New Jersey area. The Op Manager position is a true leadership position. Our Manager's are responsible for leading, coaching and counseling cable technicians in all facets of installations and job performance. A strong manager must possess superior integrity and dynamic leadership skills to maintain a trusting employee relationship will all technicians within the field.

•Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
•Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
•Knowledge of Installation/Service requirements both as it relates to staff & procedures
•Ability to use personal computer and software applications (i.e. word processing, spreadsheets, client systems, etc.).
•Ability to work in stationary position seated and standing for extended periods of time.
•Ability to coach, train, and lead employees to achieve department goals.

•Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
•Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers.
•Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.

TriWire Engineering Solutions Inc. is proud to offer an array of benefits to all full-time employees. Some of these benefits include:
•Employee Stock Ownership Plan (ESOP)
•Health and Dental coverage
•Vision Plan
•401K Retirement Plan
•Short-Term Disability
•Life Insurance
•Personal Time Off
•Paid Holidays
•TriWire Vehicle
•Personal Own Vehicle Incentives
•Exercise Reimbursement program

Contact Information

Cancelled/Expired Listing
Listed: 11/24/2017
Expires: 2/22/2018