MDU Installation/ Service Technician

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Preferred Hiring Terms

Full-time Employee

Location(s)

Florida

Starting Date

Pay Rate & Details

Pay is based on experience.

Qualifications

High School diploma or equivalent. Must have a valid driver's license with a clean driving record. DirecTV SBCA certification preferred.

Other Requirements

Two years of relevant experience required to include experience with CATV systems, DirecTV systems (including residential single family, MFH2, MDU, 101 stacked), DISH Network Qam systems, Docsis, and Ethernet systems.

Job Description

The Installation / Service Technician is a detail-oriented and customer-focused repair technician who is responsible for installing, making service calls, upgrading, maintaining, and repairing residential CATV Systems, DTV Systems, DISH Network Systems, Internet (Docsis and Ethernet), and voice services in the MDU environment.

• Installations, upgrades & repair work orders on satellite, internet, & voice systems.

• Services, troubleshoots, and repairs internet, satellite, and voice systems.

• Handles all customer questions/concerns and helps develop solutions to issues.

• Ensures all repair work is done according to quality standards.

• Follows all company policies and procedures, and adheres to codes, regulations, and standards.

• Meets deadlines, keeps schedules, and performs to target levels in a high production environment.

• Enters time worked correctly on his/her timesheet.

• Keeps track of receiver inventory, documenting each receiver, and makes sure the receiver is placed on the correct account type and not charged back once it is assigned.

• Calls customers for appointments within 24 hours of receiving the tickets, noting on the work orders the actions taken (e.g. left VM, appointment dates and times, etc.). Place another call approx. 1 hour before arrival to job site.

• Closes work order by the end of each business day.

• Provides excellent customer service to insure no more than 1 customer complaint each quarter.

• Performs other duties as required and assigned by management.

Contact Information

Please email Ashley Dykstra at Email
Listed: 9/25/2017
Expires: 12/24/2017