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CATV Field Technician - FULL TIME

Full-time Employee


Alabama, Arizona, Connecticut, Florida, New Jersey

Mansfield, Connecticut: Denton, TX: Huntsville, Alabama: Orlando, FL: Newark, NJ: Tempe, AZ

Starts

May 1st 2017 - August 1st 2017

Pay

Salary Exempt. Salary based on previous experience, certifications, and degrees. A great health plan, including dental and vision coverage.

Qualifications

Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM Complete understanding of electrical, analog, digital, electronic, concepts Certifications such as SBCA Satellite Fundamentals II, SBCA SMATV, RCDD, etc. Experience with Dish Smartbox

Other Requirements

We operate a 24/7/365 environment. You will be part of an on-call rotation, and may need to work weekends, holidays and overnight in the event of an outage or scheduled maintenance window.

Job Description

We're Apogee. Nice to meet you. We partner with universities across the US to engineer, install and maintain their network, CATV and IPTV systems.

Field Service Representatives are a vital part of our client's service organization. This role has direct interaction with customers, as well as the support and video operations teams. This position will manage relationships with client staff, students, and residents in Tempe, AZ. The Field Service Representative will provide hands-on maintenance and operational support for data, video, IP video, and IP phone network core and distribution equipment. This person works under and reports to the supervisor in the region for Field Services.

Here’s your job:

Providing exceptional service to customers
Troubleshooting, maintenance and repair of all CATV services, including infrastructure cabling, hardware, and fiber optic nodes within assigned area
Installs in-line devices on system back bone, amplifiers, line extenders, taps, splitters and power supplies
Executes changes in plant conditions as well as minor plant changes and extensions
Working with Apogee to address end-user and CATV network escalations
Responding to emergency outages promptly
Monitoring, investigating and retiring equipment alarms
Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
Tracking and updating escalation tickets
Comply with Apogee SOPs, safety procedures, and end-user agreement always
Other documentation and administrative duties as requested
Experience you bring to the table:

Self-driven and thrives under minimal supervision
High School Diploma or equivalent required
5 years of CATV installation, maintenance, troubleshooting and repairs
Experience with analog and digital CATV systems
Troubleshooting skills in CATV systems using experience and test equipment
Competent in RF and fiber optic theory and coaxial cable system operation, maintenance and troubleshooting
Knowledge of telecommunications concepts, CATV, fiber optic and coaxial systems, electricity and electronics
Excellent written and spoken communication skills (ability to communicate comfortably with college students, university officials, owners/management of properties, and third party vendors)
PC skills utilizing laptops and basic software applications (MS Word, Excel, Web Browser)
Ability to interface with client management, engineering personnel, and outside vendors, particularly during new and expansion installation as an extension of project management team
Ability to read and understand line-style drawings, cable maps, and blueprints
Ability to operate ladders, hand, and power tools
Familiar with test equipment used to maintain optical facilities, RF facilities, power supplies and subscriber drops
Preferred Qualifications

Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
Complete understanding of electrical, analog, digital, electronic, concepts
Certifications such as SBCA Satellite Fundamentals II, SBCA SMATV, RCDD, etc.
Experience with Dish Smartbox
You’ll love this job if this describes you:

Deeply engrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.


Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Other Notes

On-call Environment: We operate a 24/7/365 environment. You will be part of an on-call rotation, and may need to work weekends, holidays and overnight in the event of an outage or scheduled maintenance window.

Physical Requirements: You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch or crawl. Our equipment can be heavy; you’ll need to lift to 75 lbs.

Work Environment: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.

Driving and Background: We take the safety of our team and our customers very seriously. You must have and maintain a valid driver’s license. You must also pass a criminal background check to work on any of our customer’s properties.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Job Classification: Salary, exempt

Apogee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apogee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Contact

x x x x Canceled/Expired Listing x x x x

listed • expires
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