Field Supervisor
Full-time Employee
California
San Leandro
Job Description
The Field Supervisor is responsible for coordination, delegation, supervision and quality control of onsite work including responsibility for performance and productivity of all crew members and accuracy of all related documentation.
Primary Responsibilities:
-Collaborate with local management to plan, layout, and supervise the activities of a large working unit of staff
-Assist local management as directed with goal setting, production, efficiently solving issues with customers, technician scheduling, morale, etc.
-Execute operational goals and performance metrics that drive technician productivity to ensure a high level of customer service and satisfaction
-Provide exemplary customer service to customers, corporate leadership, and technicians; instill technicians with a professional, customer service driven attitude
-Effectively present information to customers and internal stakeholders and respond effectively and accurately to questions from groups of managers, customers, and employees
-Handle escalated customers concerns, accurately document correspondence with customers, and complete required paperwork according to Company and customer qualifications and standards
-Understand, train and enforce proper documentation of pay activities
-Ensure a safe work environment is maintained by training and following safe practices and adhering to safety policies
-Ensure employees have the proper tools, training on those tools, and safety gear to succeed at all times
-Evaluate the quality of work performed in the field and complete JSO's as requested
-Document and report damage claims, motor vehicle accidents and personal injuries ensuring compliance with Company policies
-Drive and operate company vehicles safely in accordance with established policies and ensures that maintenance and care is performed appropriately
-Other duties as assigned
Requirements :
Education:
-Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Experience:
-3-5 years of industry experience or other industry related experience
-Knowledge of the industry hazards and of the safety measures to be observed
-Thorough knowledge of inventory control
Technical Skills:
-Full comprehension of satellite fulfillment in order to supervise successful completion of operations
Soft Skills:
-Highly organized and detail orientated
-Ability to think analytically and apply sound judgment, solve problems, make effective decisions, and act with integrity
-Ability to multi-task and work in a fast paced environment
-Time management skills; must be able to meet deadlines
-Excellent interpersonal and customer service skills
Physical Requirements:
-Must be able to pass pre-employment screening that includes background and drug testing
-Individuals must have a valid driver's license and driving record meeting the company policy c-conditions
-Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat and lift 50 lbs; includes body weight, equipment, tools and boxes
-Must be able to stand for long periods of time on varied surfaces
-May be required to work long and unpredictable hours
EOE
Primary Responsibilities:
-Collaborate with local management to plan, layout, and supervise the activities of a large working unit of staff
-Assist local management as directed with goal setting, production, efficiently solving issues with customers, technician scheduling, morale, etc.
-Execute operational goals and performance metrics that drive technician productivity to ensure a high level of customer service and satisfaction
-Provide exemplary customer service to customers, corporate leadership, and technicians; instill technicians with a professional, customer service driven attitude
-Effectively present information to customers and internal stakeholders and respond effectively and accurately to questions from groups of managers, customers, and employees
-Handle escalated customers concerns, accurately document correspondence with customers, and complete required paperwork according to Company and customer qualifications and standards
-Understand, train and enforce proper documentation of pay activities
-Ensure a safe work environment is maintained by training and following safe practices and adhering to safety policies
-Ensure employees have the proper tools, training on those tools, and safety gear to succeed at all times
-Evaluate the quality of work performed in the field and complete JSO's as requested
-Document and report damage claims, motor vehicle accidents and personal injuries ensuring compliance with Company policies
-Drive and operate company vehicles safely in accordance with established policies and ensures that maintenance and care is performed appropriately
-Other duties as assigned
Requirements :
Education:
-Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Experience:
-3-5 years of industry experience or other industry related experience
-Knowledge of the industry hazards and of the safety measures to be observed
-Thorough knowledge of inventory control
Technical Skills:
-Full comprehension of satellite fulfillment in order to supervise successful completion of operations
Soft Skills:
-Highly organized and detail orientated
-Ability to think analytically and apply sound judgment, solve problems, make effective decisions, and act with integrity
-Ability to multi-task and work in a fast paced environment
-Time management skills; must be able to meet deadlines
-Excellent interpersonal and customer service skills
Physical Requirements:
-Must be able to pass pre-employment screening that includes background and drug testing
-Individuals must have a valid driver's license and driving record meeting the company policy c-conditions
-Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat and lift 50 lbs; includes body weight, equipment, tools and boxes
-Must be able to stand for long periods of time on varied surfaces
-May be required to work long and unpredictable hours
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #61950 •
tiny link cabl.co/eqhm
