Customer Service Coordinator
Full-time Employee
Pennsylvania
Audubon
Job Description
This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
-Input, review, and evaluate all trouble and maintenance tickets
-Review all accounts to verify each has been closed out correctly
-Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
-Provide real time customer contact when inquiries are received
-Field incoming inquiries from the local office and respond in a timely manner
-Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
-Help drive resolution of difficult customer situations
-Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
-Ensure appointments times are met and real-time updates are provided
-Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
-Other duties as assigned
Requirements :
Education:
-High school diploma or general education degree (GED); or equivalent combination of education and experience.,
Experience:
-Minimum of 3-6 months of related experience
Technical Skills:
-Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
-Heavy data base entry and word processing daily in Microsoft Excel, Outlook and Adobe
-Ability to utilize internal order processing system and workforce management system
Soft Skills:
-Ability to multi-task and work in a fast paced environment under tight deadlines
-Time management skills; deadline adherence is mandatory
-Must possess strong verbal and written communication skills
-Highly organized and detail orientated
-Above average decision making and problem solving skills
-Skill in prioritizing, monitoring, and reviewing work assignments
-Excellent data entry and scheduling skills
Physical Requirements:
-Must be able to pass pre-employment screening that includes background and drug testing
-Sitting at a desk for 8-10 hours a day
-Working on a computer for 8-10 hours a day
-Weekend shifts may be required
EOE
Primary Responsibilities:
-Input, review, and evaluate all trouble and maintenance tickets
-Review all accounts to verify each has been closed out correctly
-Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
-Provide real time customer contact when inquiries are received
-Field incoming inquiries from the local office and respond in a timely manner
-Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
-Help drive resolution of difficult customer situations
-Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
-Ensure appointments times are met and real-time updates are provided
-Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
-Other duties as assigned
Requirements :
Education:
-High school diploma or general education degree (GED); or equivalent combination of education and experience.,
Experience:
-Minimum of 3-6 months of related experience
Technical Skills:
-Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
-Heavy data base entry and word processing daily in Microsoft Excel, Outlook and Adobe
-Ability to utilize internal order processing system and workforce management system
Soft Skills:
-Ability to multi-task and work in a fast paced environment under tight deadlines
-Time management skills; deadline adherence is mandatory
-Must possess strong verbal and written communication skills
-Highly organized and detail orientated
-Above average decision making and problem solving skills
-Skill in prioritizing, monitoring, and reviewing work assignments
-Excellent data entry and scheduling skills
Physical Requirements:
-Must be able to pass pre-employment screening that includes background and drug testing
-Sitting at a desk for 8-10 hours a day
-Working on a computer for 8-10 hours a day
-Weekend shifts may be required
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #60934 •
tiny link cabl.co/ep0Y
