Quality Control Technician
Full-time Employee
Virginia
Richmond, VA
Qualifications
ABILITIES, SKILLS & KNOWLEDGE:
· Excellent written and verbal communication skills
· Physical ability to carry, climb and maneuver 28 ft. extension ladder
· Willingness to work at heights
· Proficient with Word and Excel
Other Requirements
EDUCATION:
High school graduate or equivalent.
OTHER QUALIFICATIONS:
Must have proven track record of quality installation practices on all client products and services provided.
Must have the ability to convey a positive and professional image.
Job Description
Wired for YOUR Success
With more than 20 locations in 10 states, TriWire Engineering Solutions has been an industry leader in the telecommunications installation business for decades and we are still in growth mode! Due to our long standing commitment to quality and service, we are pleased to be in the position to bring new talent into the TriWire family. Join our team at TriWire Engineering Solutions Inc. today for the career opportunity you’ve been waiting for!
At TriWire, exceptional customer service and high quality technical skills are the expectation for every employee. Because of this, we offer a best in industry training program to ensure our technicians receive the tools necessary to be highly successful. We also offer continuous self-driven development opportunities to ensure our employees are prepared for the next phase of their career.
You may join us for a job, but you will stay with us for a career!
JOB SUMMARY: The QC tech will assist the supervisors in the field providing accurate feedback after completing post install workmanship audits and through customer contact. The QC tech will provide that information to the Supervisors and managers through meetings, emails and also enter the information gathered daily including pictures into the Tri Wire database (cable messenger). QC techs also will interact with the client’s contract services team directly to resolve any customer issues, complaints. The QC tech also will assist supervisors coaching technicians in the field on new products and services.
ESSENTIAL FUNCTIONS:
· Troubleshoot, problem solve multi platform products and services installed by Tri Wire technicians.
· Conduct daily QC checks on technicians post install.
· Provide feedback to supervisors, managers for tech coaching opportunities.
· Enter all QC information accurately into Cable Messenger database.
· Conduct classroom training of all new hires including but not limited to, HR policies and procedures, safety and technical orientation.
· Assure that the field training of all new technicians is conducted using the training manual, the field scorecard and the field training checklist.
ADDITIONAL RESPONSIBILITIES:
Perform other duties as requested by the Field Manager.
With more than 20 locations in 10 states, TriWire Engineering Solutions has been an industry leader in the telecommunications installation business for decades and we are still in growth mode! Due to our long standing commitment to quality and service, we are pleased to be in the position to bring new talent into the TriWire family. Join our team at TriWire Engineering Solutions Inc. today for the career opportunity you’ve been waiting for!
At TriWire, exceptional customer service and high quality technical skills are the expectation for every employee. Because of this, we offer a best in industry training program to ensure our technicians receive the tools necessary to be highly successful. We also offer continuous self-driven development opportunities to ensure our employees are prepared for the next phase of their career.
You may join us for a job, but you will stay with us for a career!
JOB SUMMARY: The QC tech will assist the supervisors in the field providing accurate feedback after completing post install workmanship audits and through customer contact. The QC tech will provide that information to the Supervisors and managers through meetings, emails and also enter the information gathered daily including pictures into the Tri Wire database (cable messenger). QC techs also will interact with the client’s contract services team directly to resolve any customer issues, complaints. The QC tech also will assist supervisors coaching technicians in the field on new products and services.
ESSENTIAL FUNCTIONS:
· Troubleshoot, problem solve multi platform products and services installed by Tri Wire technicians.
· Conduct daily QC checks on technicians post install.
· Provide feedback to supervisors, managers for tech coaching opportunities.
· Enter all QC information accurately into Cable Messenger database.
· Conduct classroom training of all new hires including but not limited to, HR policies and procedures, safety and technical orientation.
· Assure that the field training of all new technicians is conducted using the training manual, the field scorecard and the field training checklist.
ADDITIONAL RESPONSIBILITIES:
Perform other duties as requested by the Field Manager.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #60740 •
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