Home Installation Area Manager
Full-time Employee
Nevada, Texas
Arlington, TX; Las Vegas, NV
Starts
As soon as possible.
Pay
Pay depends on experience.
Qualifications
• High School Diploma • Three years of management and leadership experience – Preferably experience in Telecom / MSO leadership role. • Computer and clerical skills needed to prepare report and to communicate professionally through email. Intermediate knowledge of MS Excel and MS Outlook • Ability to prioritize and organize and multi-task effectively. • Ability to pass extensive background check for client badging. • Ability to pass initial and random drug testing.
Other Requirements
• Maintain current driver’s license. • Maintain current insurance liability on any vehicle driven to accomplish business related activities. • This position includes travel throughout the U.S. and travel can be extensive when opening a new office.
Job Description
Position Overview
The Home Installation Area Manager is responsible for the overall management of the CATV, Telephone and Internet installation (Field) offices. The position also coordinates with all functional departments (both corporate and field) regarding the optimization of the overall business operation. This position will manage the relationship with our MSO Client for the Field Offices. Some of the core responsibilities include managing the installation managers, traveling to new locations to open and set up offices, recruiting management positions, assisting the installation manager in recruiting a sufficient workforce to continually grow each local market share, payroll management, and maintaining metrics for each installation office. The Home Installation Area Manager is expected to uphold the company’s principles including integrity, quality, teamwork and customer experience at all times.
Essential Job Functions
• Provide guidance and direction to management staff including training, motivating, disciplinary action, development, goal formulation and performance review on a continuous basis.
• Interviews and hires personnel.
• Develop appropriate work productivity, quality and cost standards for all field service technicians and office personnel, and report on the achievement of these standards.
• Develop and promote a team atmosphere and ensure the proper support is provided to each technician and all office personnel within the operation.
• Develop and maintain strategic relationships with the local MSO, our client company.
• Manage and investigate customer complaints and damages. This includes contacting the customer, responding to MSO emails, completing necessary investigation paperwork, resolving issues and if necessary working with general contractor on repairs. All paperwork on complaints and damages must be maintained and organized.
• Ensure that Advantage Cable Services, Inc. is in compliance with all field related performance metrics. These metrics include Service Rate, Quality Assurance Whole House Check, On Time Guarantees and any other market specific metrics.
• Enforce company safety practices by ensuring the installation manager completes random safety site inspections and reporting failed inspections to the Human Resource Manager.
• Learn all phases of office operations, which include, but are not limited to: daily data entry, customer service, generating and preparing required reports as scheduled, answering the telephone, dispatching Field Technicians, and maintaining records.
• Maintain P & L accountability.
• Develop and deliver daily, weekly and monthly analysis for Installation offices and performance metrics to the Client upon request.
• Develop a training process for all new hires requiring the passage of the SCTE BPI.
• This position includes travel throughout the U.S. and travel can be extensive when opening a new office.
• Perform other duties as assigned.
Requirements
• Ability to work in a fast-paced environment and have flexibility to adapt to new conditions, situations, and demands.
• Have strong leadership skills and demonstrated ability to build teams and motivate an organization to achieve sustain superior performance through effective problem solving, team building, training, recognition and coaching.
• Possess excellent customer service skills, strong work ethic, superior presentation skills, strong leadership qualities and personal initiative.
• Have a strong, analytical working knowledge of operations, finance and expense management. Must demonstrate an understanding of metrics and an ability to meet goals with a balanced eye to internal requirements and expectations of the customer.
• Possess excellent written, verbal and interpersonal communication skills in English, including the ability to interact with all levels of management, staff and the public.
• Ability to deal with subordinates with fairness, consistency and objectivity.
• Capable of interpreting company policies and procedures to implement accordingly.
• Ability to successfully pass extensive background check for client badging
• Ability to successfully pass initial and random drug testing.
• Maintain current driver’s license.
• Maintain current insurance liability on any vehicle driven to accomplish business related activities.
• Must be able to appropriately and safely handle confidential business information, private information, and the Client company’s equipment and materials.
• Ability to use computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
Education/Experience
• High School Diploma
• Three years of management and leadership experience – Preferably experience in Telecom / MSO leadership role.
• Computer and clerical skills needed to prepare report and to communicate professionally through email. Intermediate knowledge of MS Excel and MS Outlook
• Ability to prioritize and organize and multi-task effectively.
Physical, Emotional, Environment Demands
• Must be able to visit clients on a regular basis.
• Must be able to lift 25 lbs.
• Must be able to work under stressful conditions.
• Must be able to drive to accomplish business related activities.
• Must be able to squat, bend, stretch, and walk on a regular basis.
• Must be able to sit for long periods of time.
• Must be able to deal effectively with hostile customers
The Home Installation Area Manager is responsible for the overall management of the CATV, Telephone and Internet installation (Field) offices. The position also coordinates with all functional departments (both corporate and field) regarding the optimization of the overall business operation. This position will manage the relationship with our MSO Client for the Field Offices. Some of the core responsibilities include managing the installation managers, traveling to new locations to open and set up offices, recruiting management positions, assisting the installation manager in recruiting a sufficient workforce to continually grow each local market share, payroll management, and maintaining metrics for each installation office. The Home Installation Area Manager is expected to uphold the company’s principles including integrity, quality, teamwork and customer experience at all times.
Essential Job Functions
• Provide guidance and direction to management staff including training, motivating, disciplinary action, development, goal formulation and performance review on a continuous basis.
• Interviews and hires personnel.
• Develop appropriate work productivity, quality and cost standards for all field service technicians and office personnel, and report on the achievement of these standards.
• Develop and promote a team atmosphere and ensure the proper support is provided to each technician and all office personnel within the operation.
• Develop and maintain strategic relationships with the local MSO, our client company.
• Manage and investigate customer complaints and damages. This includes contacting the customer, responding to MSO emails, completing necessary investigation paperwork, resolving issues and if necessary working with general contractor on repairs. All paperwork on complaints and damages must be maintained and organized.
• Ensure that Advantage Cable Services, Inc. is in compliance with all field related performance metrics. These metrics include Service Rate, Quality Assurance Whole House Check, On Time Guarantees and any other market specific metrics.
• Enforce company safety practices by ensuring the installation manager completes random safety site inspections and reporting failed inspections to the Human Resource Manager.
• Learn all phases of office operations, which include, but are not limited to: daily data entry, customer service, generating and preparing required reports as scheduled, answering the telephone, dispatching Field Technicians, and maintaining records.
• Maintain P & L accountability.
• Develop and deliver daily, weekly and monthly analysis for Installation offices and performance metrics to the Client upon request.
• Develop a training process for all new hires requiring the passage of the SCTE BPI.
• This position includes travel throughout the U.S. and travel can be extensive when opening a new office.
• Perform other duties as assigned.
Requirements
• Ability to work in a fast-paced environment and have flexibility to adapt to new conditions, situations, and demands.
• Have strong leadership skills and demonstrated ability to build teams and motivate an organization to achieve sustain superior performance through effective problem solving, team building, training, recognition and coaching.
• Possess excellent customer service skills, strong work ethic, superior presentation skills, strong leadership qualities and personal initiative.
• Have a strong, analytical working knowledge of operations, finance and expense management. Must demonstrate an understanding of metrics and an ability to meet goals with a balanced eye to internal requirements and expectations of the customer.
• Possess excellent written, verbal and interpersonal communication skills in English, including the ability to interact with all levels of management, staff and the public.
• Ability to deal with subordinates with fairness, consistency and objectivity.
• Capable of interpreting company policies and procedures to implement accordingly.
• Ability to successfully pass extensive background check for client badging
• Ability to successfully pass initial and random drug testing.
• Maintain current driver’s license.
• Maintain current insurance liability on any vehicle driven to accomplish business related activities.
• Must be able to appropriately and safely handle confidential business information, private information, and the Client company’s equipment and materials.
• Ability to use computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
Education/Experience
• High School Diploma
• Three years of management and leadership experience – Preferably experience in Telecom / MSO leadership role.
• Computer and clerical skills needed to prepare report and to communicate professionally through email. Intermediate knowledge of MS Excel and MS Outlook
• Ability to prioritize and organize and multi-task effectively.
Physical, Emotional, Environment Demands
• Must be able to visit clients on a regular basis.
• Must be able to lift 25 lbs.
• Must be able to work under stressful conditions.
• Must be able to drive to accomplish business related activities.
• Must be able to squat, bend, stretch, and walk on a regular basis.
• Must be able to sit for long periods of time.
• Must be able to deal effectively with hostile customers
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #58386 •
tiny link cabl.co/eplS
