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Field Service Technician-Hotwire Communnications

Full-time Employee


Georgia

Atlanta Metro Area

Starts

asap

Pay

Open

Qualifications

MUST HAVE EXPERIENCE- THIS IS NOT AN ENTRY-LEVEL ROLE! Prior technician/installation work experience with Fiber, Dish Network/Direct TV is a must!

Other Requirements

see below

Job Description

MUST HAVE EXPERIENCE- THIS IS NOT AN ENTRY-LEVEL ROLE!

Must be experienced triple play technicians familiar with installation of Video, Data and Voice!!! Prior technician/installation work experience with Fiber, Dish Network/Direct TV is a must!

GENERAL SUMMARY:

The Service Technician is responsible for completion of all service, trouble, maintenance and installation tickets impacting our customers. The ST is responsible for monitoring and responding to tickets that are dispatched electronically or telephonically for completion within company specified metrics. Must utilize and possess sufficient skills, training, and equipment to complete trouble, service and installation orders in a timely manner.

ESSENTIAL RESPONSIBILITIES:

Responsible for all Safety related duties pertaining to FTTH service and trouble call installation and maintenance. Must set the example
Responsible for meeting commitments to customers and following up to guarantee customer satisfaction.
Responsible for applying adopted company policies and operational practices that allow our daily operations to succeed.
Responsible for preparation of customer sites for move in by completing a pre-inspection, and making necessary arrangements with builders, Installation Technicians and or customers.
Responsible for installation of all company offered products thru accurate and timely installation utilizing the Enlighten software system.
Perform other related duties as assigned.
Must adhere to company specified dress code of khaki pants and button down or polo shirt on a daily basis.
Responsible for hitting company set metrics on Trouble and Service ticket resolution times
8 hour resolution on all trouble tickets.
Performs other related duties as assigned and required

KNOWLEDGE, SKILLS, AND ABILITIES:

Microsoft Office Suite of Products
Willingness to embrace change
Oral communication skills
Math aptitude
Written communication skills
Time management
Reading skills
Professionalism
Technical communication
Customer service

EDUCATION AND EXPERIENCE:

Degree: High School Diploma or Equivalent
Prior technician/installation work experience with Fiber, Dish Network/Direct TV is a must.
SPECIAL FEATURES:

Employees are expected to have their own tools needed to complete installations in a professional manner.
PHYSICAL REQUIREMENTS :

Physical dexterity skills
Ability to lift up to 50 lbs.

Contact

x x x x Canceled/Expired Listing x x x x

listed • expires
job listing #56646 • tiny link cabl.co/eoTO