Cable Field Service Supervisor
Full-time Employee
Ohio
Cleveland/Brooklyn Heights/all surrounding suburbans areas
Starts
Immediately hiring Cable Supervisor or Quality Control Supervisor
Pay
Based on experiences. Discussed during interview.
Qualifications
The position will apply advanced technical skills to inspect work performed by contract technicians for the purpose of validating quality of work, productivity and/or contractor invoicing. MUST HAVE CABLE/HSD/TELEPHONY EXPERIENCE IN THE TIME WARNER CABLE SYSTEM. If you do not have experience in the areas above, pls do not apply for this position. EXPERIENCED ONLY
Other Requirements
- Company issued truck.
- A valid driver's license and an acceptable driving record are required
- Minimum of 2yrs as a three product (video, high speed internet and digital phone) technician. MUST HAVE EXPERIENCE TO MANAGE A TEAM
- Ability to read city maps
- Basic computer skills desired
- Must be able to complete paperwork, read work orders and road maps and perform simple mathematical calculations
- Good selling, problem-solving, record-keeping and organizational skills also desire
Job Description
- Repair any deficiency noted in drop system.
- Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, FCC, and NEC, etc.) and in accordance with company policies and procedures.
- Document the quality of all workmanship, ensure any necessary corrective measures are completed and report information or further action need to supervisor/manager.
- Assist in improving system integrity by identifying areas of training and education needed by contractor personnel.
- Safely operate and properly maintain tools and equipment.
- Maintain up-to-date knowledge of customer premise equipment and program services/listings in order to provide information to customers and market company products. Attend trainings when necessary.
- Prepare and accurately maintain logs, reports, work orders and other related documentation in accordance with company and departmental policies.
- Maintain, organize and stock vehicle with the proper equipment in order to perform required duties. Obey all traffic laws. Inspect and report vehicle safety hazards. Keep vehicle inventory neat and organized.
- Report all property damage, injuries, customer complaints and other potential problems and unusual occurrences promptly to a supervisor or to dispatch.
- This position requires the QA Tech to perform on-call duties as described in TWC policies.
- This position handles difficult customer service issues related to service/installation problems/escalations/damage claims (i.e., OTP/VIP calls) and acts as the liaison between the contractor, customer and TWC.
- Performs other duties as requested by supervisor in order to achieve departmental goals and objectives.
- Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, FCC, and NEC, etc.) and in accordance with company policies and procedures.
- Document the quality of all workmanship, ensure any necessary corrective measures are completed and report information or further action need to supervisor/manager.
- Assist in improving system integrity by identifying areas of training and education needed by contractor personnel.
- Safely operate and properly maintain tools and equipment.
- Maintain up-to-date knowledge of customer premise equipment and program services/listings in order to provide information to customers and market company products. Attend trainings when necessary.
- Prepare and accurately maintain logs, reports, work orders and other related documentation in accordance with company and departmental policies.
- Maintain, organize and stock vehicle with the proper equipment in order to perform required duties. Obey all traffic laws. Inspect and report vehicle safety hazards. Keep vehicle inventory neat and organized.
- Report all property damage, injuries, customer complaints and other potential problems and unusual occurrences promptly to a supervisor or to dispatch.
- This position requires the QA Tech to perform on-call duties as described in TWC policies.
- This position handles difficult customer service issues related to service/installation problems/escalations/damage claims (i.e., OTP/VIP calls) and acts as the liaison between the contractor, customer and TWC.
- Performs other duties as requested by supervisor in order to achieve departmental goals and objectives.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #55729 •
tiny link cabl.co/eoE1
