Field Supervisor
Full-time Employee
Kansas
Northeast Kansas (Manhattan/Topeka)
Pay
$40,000 Per Year with Bonus Potential.
Job Description
Field Service Supervisors report directly to the local operations manager. This is a service and supervisory position, thus you are expected to use the authority to make decisions to provide successful transactions and satisfy internal and external customers. Performance and work product at all times must comply with the law and industry standards, be technically sound, exhibit courteous professionalism, tidiness, and fulfill all requirements of the company.
ESSENTIAL DAILY FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
1. Expand existing projects by recruiting, interviewing, selecting, and training new employees.
2. Supervise, motivate, evaluate, and discipline Installation Technicians.
3. Ensure that customer satisfaction is achieved and sustained by concentrating on performance metrics as dictated by our customer and the company.
4. Monitor daily status updates and timely route, schedule, and/or move work in an efficient and objective manner without favoritism sufficient to work completion.
5. Inform manager about all issues and aspects of personnel, schedules, and work status.
6. Investigate vehicle accidents, general liability, worker compensation, and customer damage incidents and claims according to company policy and in compliance with law and industry standards.
7. Ensure the proper equipment, peripherals, tags, and installation materials stocked in company and personnel vehicles to complete assigned work.
8. Ensure all assigned work is to be completed per installation guidelines for each task.
9. Use tools to investigate and isolate cause(s) of service interruption, tests, make any necessary repair, adjusts equipment to optimize reception, and complete repairs and work orders at new or existing job sites as directed. Quality assurance is essential.
10. Supervisors are required to perform their work in a safe manor, following all OSHA guidelines, particularly guideline pertaining to working aloft, as well as Company policies and safety regulations.
11. Responsible for using and ensuring all work is closed out through software and/or technology designated by the company.
12. Supervisors are to communicate in a respectful and professional manor at all times and to foster and provide good working relations with the company’s internal and external customers and to promote a positive attitude amongst employees.
QUALIFICATIONS:
1. Associate degree; or commensurate experience relevant to the cable industry and similar in position required.
2. Good mathematical, organizational, and problem solving skills.
3. Minimum 2 years customer service experience with strong interpersonal and multi-tasking skills
4. Cable industry knowledge, and experience performing cable and phone installation preferred
6. Ability to lead to motivate, supervise, train personnel, and consistently exhibit a positive attitude.
7. General knowledge of computer operation and cell phone voice and data operation
8. Ability to work in an outdoor environment, variable, adverse, or inclement weather.
9. Physical agility to climb overhead structures and willingness to work at heights up to 30 feet as well as the ability to use ladders and climbing equipment.
10. Ability to work in tight spaces such as crawl spaces and attics.
11. Ability to lift 70 lbs.
12. Manual dexterity sufficient to operate electrical tools and splice cables.
13. Color acuity sufficient to read color coding of cables.
14. Valid state motor vehicle driver's license, good driving record, vehicle registration and insurance coverage sufficient to meet the company’s MVR policy.
15. Must be available for a flexible varied work schedule any day of the week Sunday through Saturday.
16. Travel for company meetings, work resolution, or personnel matters as necessary.
ESSENTIAL DAILY FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
1. Expand existing projects by recruiting, interviewing, selecting, and training new employees.
2. Supervise, motivate, evaluate, and discipline Installation Technicians.
3. Ensure that customer satisfaction is achieved and sustained by concentrating on performance metrics as dictated by our customer and the company.
4. Monitor daily status updates and timely route, schedule, and/or move work in an efficient and objective manner without favoritism sufficient to work completion.
5. Inform manager about all issues and aspects of personnel, schedules, and work status.
6. Investigate vehicle accidents, general liability, worker compensation, and customer damage incidents and claims according to company policy and in compliance with law and industry standards.
7. Ensure the proper equipment, peripherals, tags, and installation materials stocked in company and personnel vehicles to complete assigned work.
8. Ensure all assigned work is to be completed per installation guidelines for each task.
9. Use tools to investigate and isolate cause(s) of service interruption, tests, make any necessary repair, adjusts equipment to optimize reception, and complete repairs and work orders at new or existing job sites as directed. Quality assurance is essential.
10. Supervisors are required to perform their work in a safe manor, following all OSHA guidelines, particularly guideline pertaining to working aloft, as well as Company policies and safety regulations.
11. Responsible for using and ensuring all work is closed out through software and/or technology designated by the company.
12. Supervisors are to communicate in a respectful and professional manor at all times and to foster and provide good working relations with the company’s internal and external customers and to promote a positive attitude amongst employees.
QUALIFICATIONS:
1. Associate degree; or commensurate experience relevant to the cable industry and similar in position required.
2. Good mathematical, organizational, and problem solving skills.
3. Minimum 2 years customer service experience with strong interpersonal and multi-tasking skills
4. Cable industry knowledge, and experience performing cable and phone installation preferred
6. Ability to lead to motivate, supervise, train personnel, and consistently exhibit a positive attitude.
7. General knowledge of computer operation and cell phone voice and data operation
8. Ability to work in an outdoor environment, variable, adverse, or inclement weather.
9. Physical agility to climb overhead structures and willingness to work at heights up to 30 feet as well as the ability to use ladders and climbing equipment.
10. Ability to work in tight spaces such as crawl spaces and attics.
11. Ability to lift 70 lbs.
12. Manual dexterity sufficient to operate electrical tools and splice cables.
13. Color acuity sufficient to read color coding of cables.
14. Valid state motor vehicle driver's license, good driving record, vehicle registration and insurance coverage sufficient to meet the company’s MVR policy.
15. Must be available for a flexible varied work schedule any day of the week Sunday through Saturday.
16. Travel for company meetings, work resolution, or personnel matters as necessary.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #53882 •
tiny link cabl.co/eobe
