Technical Operations Supervisor
Full-time Employee
Nebraska
Lincoln - York areas
Starts
as soon as possible
Pay
based on qualifications and prior experience
Qualifications
Prior Supervisor experience. High school diploma/equivalent; valid state driver's license along with excellent driving record; 5 years CATV experience or related work history in telecommunications; Certification in pole climbing.
Other Requirements
Use of a bucket truck. Must have understanding of & ability to use the following equipment: signal level meter volt-ohm meter, cable locator egress monitoring devices, AC clamp meter television test set, spectrum analyzer basic time domain reflectometer, system maps sweep gear.
Job Description
BASIC FUNCTION:
Supervise service and maintenance technicians to ensure the customer expectations, technical quality standards, and company safety policy requirements are met. Responsible for training, developing and evaluating the assigned technicians to maximize the customer experience and operational productivity. A large portion of the time will be spent working in the field with the technicians in a hands-on teaching approach. Plan on 60-70% field work; 30-40% admin/office work.
KNOWLEDGE:
High school diploma or its equivalent, valid state driver's license, along with an excellent driving record and a minimum of 10 years of industry experience. Prior management or supervisory experience is preferred. Must have understanding of and ability to use the following equipment:
Signal level meter
Volt-ohm meter
Cable locator
Egress monitoring devices
AC clamp meter
Television test set
Spectrum analyzer
Basic time domain reflectometer
System maps
Sweep gear
HUMAN RELATIONS SKILLS:
Basic courtesy, diplomatic abilities and a pleasant demeanor are required for this position. The Tech Ops Supervisor must be able to communicate effectively with all levels of the organization and with outside vendors and contractors. Maintain confidentiality in regards to company, employee and customer situations.
PROBLEM SOLVING:
Work under minimal supervision, within broad guidelines of procedures and goals. Apply technical expertise to a variety of situations, evaluate problems, and implement the best solutions.
PHYSICAL REQUIREMENTS:
The incumbent must be able to perform all of the following essential functions:
Work indoors in confined space, poorly ventilated areas, such as attics during extreme heat or extreme cold.
Work indoors and outdoors in all kinds of weather and at all times of the day or night.
Climb poles and ladders daily.
Lift, carry, set-up and extend ladders weighing up to 100 lbs. daily.
Must be able to work with confidence in buckets, on ladders, and utility poles at heights of up to 40 feet.
Reach, push, pull and hold (frequently).
Grasp and perform fine manipulation on cable and electronic equipment.
Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
PRINCIPAL ACCOUNTABILITIES:
1.Supervise daily activity of Service and Maintenance Technicians.
2.Ensure responsiveness and first time resolution to installation and trouble call work orders.
3.Ensure compliance with company quality and safety standards.
4.Perform practical evaluations to verify technical competencies.
5.Perform restoration of signal outages in the feeder/distribution and trunk systems and serve on-call.
6.Ensure staff has and maintains necessary, company-issued tools and equipment.
7.Coordinate preventative maintenance work as required or assigned.
8.Responsible for the overall performance of cable plant and equipment.
9.Perform the duties of Service and Maintenance Technicians.
10.Manage inventory and submit requisitions to ensure adequate supply of materials.
11.Inform Director of Tech Ops as necessary.
12.Maintain a professional attitude and appearance at all times.
13.Perform other related duties and tasks as assigned or as become evident.
Supervise service and maintenance technicians to ensure the customer expectations, technical quality standards, and company safety policy requirements are met. Responsible for training, developing and evaluating the assigned technicians to maximize the customer experience and operational productivity. A large portion of the time will be spent working in the field with the technicians in a hands-on teaching approach. Plan on 60-70% field work; 30-40% admin/office work.
KNOWLEDGE:
High school diploma or its equivalent, valid state driver's license, along with an excellent driving record and a minimum of 10 years of industry experience. Prior management or supervisory experience is preferred. Must have understanding of and ability to use the following equipment:
Signal level meter
Volt-ohm meter
Cable locator
Egress monitoring devices
AC clamp meter
Television test set
Spectrum analyzer
Basic time domain reflectometer
System maps
Sweep gear
HUMAN RELATIONS SKILLS:
Basic courtesy, diplomatic abilities and a pleasant demeanor are required for this position. The Tech Ops Supervisor must be able to communicate effectively with all levels of the organization and with outside vendors and contractors. Maintain confidentiality in regards to company, employee and customer situations.
PROBLEM SOLVING:
Work under minimal supervision, within broad guidelines of procedures and goals. Apply technical expertise to a variety of situations, evaluate problems, and implement the best solutions.
PHYSICAL REQUIREMENTS:
The incumbent must be able to perform all of the following essential functions:
Work indoors in confined space, poorly ventilated areas, such as attics during extreme heat or extreme cold.
Work indoors and outdoors in all kinds of weather and at all times of the day or night.
Climb poles and ladders daily.
Lift, carry, set-up and extend ladders weighing up to 100 lbs. daily.
Must be able to work with confidence in buckets, on ladders, and utility poles at heights of up to 40 feet.
Reach, push, pull and hold (frequently).
Grasp and perform fine manipulation on cable and electronic equipment.
Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
PRINCIPAL ACCOUNTABILITIES:
1.Supervise daily activity of Service and Maintenance Technicians.
2.Ensure responsiveness and first time resolution to installation and trouble call work orders.
3.Ensure compliance with company quality and safety standards.
4.Perform practical evaluations to verify technical competencies.
5.Perform restoration of signal outages in the feeder/distribution and trunk systems and serve on-call.
6.Ensure staff has and maintains necessary, company-issued tools and equipment.
7.Coordinate preventative maintenance work as required or assigned.
8.Responsible for the overall performance of cable plant and equipment.
9.Perform the duties of Service and Maintenance Technicians.
10.Manage inventory and submit requisitions to ensure adequate supply of materials.
11.Inform Director of Tech Ops as necessary.
12.Maintain a professional attitude and appearance at all times.
13.Perform other related duties and tasks as assigned or as become evident.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #51815 •
tiny link cabl.co/enDT
