FIELD SUPERVISOR - Fredericksburg VA
Full-time Employee
Virginia
Fredericksburg
Starts
As soon as possible
Pay
based on experience
Qualifications
High School diploma or equivalent; 5 years experience in the telecommunication industry - Broadband preferred; Proficiency in MS Office-Word, PowerPoint, Excel a must; Excellent organization and time management skills. Ability to communicate verbally in the English language. Excellent customer relation skills
Other Requirements
extensive background check; drug screen; valid Driver's License
Job Description
TriWire Engineering, is an established, national Telecommunications company with 1000+ employees in 11 states and 26 locations. As a nationwide contractor of voice, internet and television cable, we service companies like Comcast, Charter, Cablevision, Cox Communication, Metrocast and ADT.
We offer an exciting, challenging and dynamic work environment. We offer paid holidays, 6 paid personal days per year, vacation, health and dental plans, short term disability, life insurance and Gym reimbursement program.
JOB SUMMARY:
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships and a proven history of being a catalyst player. Position demands high accountability and expectations from the onset.
ESSENTIAL FUNCTIONS:
* Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
* Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
*Demonstrate facilitative leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction. Professional appearance and attitude; shows a strong ability to multitask. Works well with others as well as independently.
* Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.
ADDITIONAL RESPONSIBILITIES:
* Maintain records as required by system, regional, and corporate offices
* Perform other duties as requested by Manager
EOE
We offer an exciting, challenging and dynamic work environment. We offer paid holidays, 6 paid personal days per year, vacation, health and dental plans, short term disability, life insurance and Gym reimbursement program.
JOB SUMMARY:
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships and a proven history of being a catalyst player. Position demands high accountability and expectations from the onset.
ESSENTIAL FUNCTIONS:
* Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
* Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
*Demonstrate facilitative leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction. Professional appearance and attitude; shows a strong ability to multitask. Works well with others as well as independently.
* Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.
ADDITIONAL RESPONSIBILITIES:
* Maintain records as required by system, regional, and corporate offices
* Perform other duties as requested by Manager
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #51046 •
tiny link cabl.co/enru
