service tech - Canton/Cogan Station PA
Full-time Employee
Pennsylvania
Canton/Cogan Station PA area
Starts
ASAP
Pay
negotiable depending on experience
Qualifications
High School diploma or equivalent required. Clean driving record. Must be able to pass pre-employment drug screen.
Other Requirements
Experience with electrical meters and ladders is preferred but not required
Job Description
Service Technician
BASIC FUNCTION:
Perform routine installations; disconnects; and troubleshooting of Zito Media services and end user equipment. Maintain performance standards in all duties of a service technician.
NATURE AND SCOPE:
Complete work assignments generated through subscriber service requests, as well as assigned work from the supervisor including: signal egress/ingress detection; installations; disconnects; troubleshooting. Instruct subscribers in general use of company equipment and services as needed. The service technician will serve as an on-call technician.
KNOWLEDGE:
Required Skills: Must have a high school diploma or its equivalent and a valid state driver's license along with an excellent driving record.
Preferred Skills: experience in the cable television industry, basic computer troubleshooting to include email and MS Office, experience in a service environment.
HUMAN RELATIONS SKILLS:
Basic courtesy, diplomatic abilities and a pleasant demeanor are required for this position. The service technician must be able to communicate effectively with the customer concerning reception problems, instructions and services. Must be friendly and patient.
PROBLEM SOLVING:
Will work under minimal supervision, within broad guidelines of procedures and goals. Must be able to apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
PHYSICAL REQUIREMENTS:
This is a very active job physically. Maximum body weight can not exceed 280 pounds in order to comply with safety limitations of equipment. The incumbent must be able to perform all of the following essential functions:
Climb poles and ladders daily.
Carry, set-up and extend ladders weighing up to 100 lbs. daily.
Must be able to work with confidence on ladders and utility poles at heights of up to 40 feet.
Lift up to 100 lbs.
Work indoors and outdoors in all types of weather.
Operate a motor vehicle.
Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
The service technician must be able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty. Must have sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.
PRINCIPAL ACCOUNTABILITIES:
1. Follow established procedures to install cable television, internet and phone services.
2. Follow established procedures for completion and submission of all assigned work orders.
3. Follow established troubleshooting procedures to identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards.
4. Correct faults found in the above by adjusting, repairing or replacing components as required maintaining standards established by the company.
5. Perform emergency restoration of signal outages in the feeder/distribution and trunk systems and serve on-call as needed.
6. Demonstrate support for excellent customer service.
7. Inform supervisor as necessary.
8. Maintain a professional attitude and appearance at all times.
9. Perform other related duties and tasks as assigned or as become evident.
Zito Media is an Equal Opportunity Employer
BASIC FUNCTION:
Perform routine installations; disconnects; and troubleshooting of Zito Media services and end user equipment. Maintain performance standards in all duties of a service technician.
NATURE AND SCOPE:
Complete work assignments generated through subscriber service requests, as well as assigned work from the supervisor including: signal egress/ingress detection; installations; disconnects; troubleshooting. Instruct subscribers in general use of company equipment and services as needed. The service technician will serve as an on-call technician.
KNOWLEDGE:
Required Skills: Must have a high school diploma or its equivalent and a valid state driver's license along with an excellent driving record.
Preferred Skills: experience in the cable television industry, basic computer troubleshooting to include email and MS Office, experience in a service environment.
HUMAN RELATIONS SKILLS:
Basic courtesy, diplomatic abilities and a pleasant demeanor are required for this position. The service technician must be able to communicate effectively with the customer concerning reception problems, instructions and services. Must be friendly and patient.
PROBLEM SOLVING:
Will work under minimal supervision, within broad guidelines of procedures and goals. Must be able to apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
PHYSICAL REQUIREMENTS:
This is a very active job physically. Maximum body weight can not exceed 280 pounds in order to comply with safety limitations of equipment. The incumbent must be able to perform all of the following essential functions:
Climb poles and ladders daily.
Carry, set-up and extend ladders weighing up to 100 lbs. daily.
Must be able to work with confidence on ladders and utility poles at heights of up to 40 feet.
Lift up to 100 lbs.
Work indoors and outdoors in all types of weather.
Operate a motor vehicle.
Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
The service technician must be able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty. Must have sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.
PRINCIPAL ACCOUNTABILITIES:
1. Follow established procedures to install cable television, internet and phone services.
2. Follow established procedures for completion and submission of all assigned work orders.
3. Follow established troubleshooting procedures to identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards.
4. Correct faults found in the above by adjusting, repairing or replacing components as required maintaining standards established by the company.
5. Perform emergency restoration of signal outages in the feeder/distribution and trunk systems and serve on-call as needed.
6. Demonstrate support for excellent customer service.
7. Inform supervisor as necessary.
8. Maintain a professional attitude and appearance at all times.
9. Perform other related duties and tasks as assigned or as become evident.
Zito Media is an Equal Opportunity Employer
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #49587 •
tiny link cabl.co/em3X
