Broadband Tech IV - Payson, AZ.

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Position Title: Broadband Technician IV – Payson, AZ. Exemption Status: Non-exempt
Department: Installation and Service Job Code: BBT400
Reports to: Tech Ops Supervisor


Job Summary: Under minimal supervision the Suddenlink Broadband Technician IV fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk and distribution networks from the Master Telecommunication Center (MTC/headend) to customer's electronic devices. Coaches and mentors other technical operations team members.

The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.

Honesty & Integrity Family First
Creativity Customer Service
Positive Attitude & Excellence Take Pride
Knowledge & Skills Corporate Citizenship
Care About Others

Essential Functions:
? Provides quality internal and external customer service reflecting the Company values
? Coaches and mentors other technical operations team members
? Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
? Maintains a unity gain network
? Fulfills FCC-required network tests
? Serves as a mentor to other team members, providing instruction, support and direction
? Performs all duties of Broadband Technician I, II and III as necessary
? Troubleshoots and repairs the distribution network from bridger to customer's electronic devices
? Maintains network integrity through preventive maintenance
? Adheres to established maintenance windows for all outages
? Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
? Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
? Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
? Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products
? Resolves or escalates customer complaints, as appropriate
? Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
? Meets scheduled appointment windows
? Completes work orders and other documentation on paper or by mobile computer
? Represents Company to collect payments and equipment; secures appropriate customer signatures
? Uses small hand tools, power tools, meters, and other test equipment
? Maintains and secures Company truck and equipment
? Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
? Performs other duties as assigned

Minimum Position Qualifications:
? High school diploma or equivalent
? Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing Suddenlink security services (if applicable).
o Provide the exact details as to the character and nature of any previous security services experience and provide written certification(s) from previous employer(s);
o Undergo a criminal history background check;
o Not have been convicted of two or more felony offenses, a single felony within the past twenty years; or a Class A misdemeanor within the past ten years;
o Not be currently charged with a Class A misdemeanor or felony offense, under an information or indictment;
o Not have been adjudicated as having engaged in felony level delinquent conduct within the past ten years;
o Not have been found by a court to be incompetent by reason of a mental defect or disease and not have been restored to competency;
o Not be required to register in any state as a sex offender; and
o Not have charges pending for, or have been convicted in any jurisdiction of, a Class B misdemeanor within the past five years, for an offense determined by Suddenlink to be disqualifying.
? If not hired from within, must attain SCTE Broadband Distribution Specialist Certification within six months of achieving the position
? If not hired from within, must attain SCTE Broadband Transport Specialist within six months of achieving the position
? Knowledge of basic mathematics
? Knowledge of basic electronics
? Skill in using a Windows-based computer
? Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Appropriate valid driver’s license and driving record within Company standards ? Broadband Technician III or equivalent experience required

Preferred Position Qualifications:
? NCTI and/or SCTE courses preferred
? Bi-lingual proficiency preferred in some locations

Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Work performed near power lines and electricity
? Work, including travel, outdoors in adverse weather conditions day or night
? Exposure to dust, dirt, noise, insects, cleaning solutions

Physical Requirements:
? Ability to communicate in person and by telephone
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Ability to work while standing 50 - 70% of the time
? Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
? Ability to safely lift up to 50 pounds
? Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available.
? Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to drive Company vehicle in a safe and responsible manner

x x x x Canceled/Expired Listing x x x x

listed 04.15.15 • expires 07.14.15