DROP BURY SUPERVISOR

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Bear Communications is committed to the pursuit of growth and use of innovative technologies to improve our company and increase our service offerings. We envision a future where our company is the number one communications provider in the region.

DROP BURY SUPERVISOR
Phoenix

Summary:
Bear Communications has an immediate opening for a skilled Technical Operations Manager in our Phoenix office! The Technical Operations Manager contributes to Bear Communications’ success by serving as the first line of support for the Service and Maintenance department. This position oversees and may assist in all of the activities of the technical department including meeting customer satisfaction goals, reducing service calls, service quality and reliability measures, complex service and repair calls, installations, disconnects, and service changes for residential and business customers including video, high-speed data services and voice services.

Job Duties:
• Supervise the service and installation technicians
• Oversee service and installation technician workloads, provide assistance, support and leadership to employees and contractors engaged in maintenance and service related activities
• Perform diagnostic, quality control, auditing, leakage detection, and record keeping
• Perform repair and maintenance on voice systems, including trouble shooting, uninstalling and removing existing CPE
• Install, uninstall, and reconnect NIU devices and backup powering; initiate DHCP script
• Troubleshoot and repair customer cable and data services from the headend to the connection of the customer’s equipment for single, multi-family, commercial dwellings and/or business products/services, including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modem
• Troubleshoot distribution and return-path problems from CPE to headend (including troubleshooting, repairing or replacing defective or damaged components and/or installing new taps, amps, nodes and lasers); install and configure network interface cards and client software on customer computer equipment; identify and resolve complex problems with customer system configurations and settings that interfere with use of the service
• Ensures peak performance by measuring quality of workmanship, achieves net promoter goals. maintains and monitors service techs and maintenance techs performance, performs evaluations and performance reviews

Qualifications/Competencies:
• 5 years of technical experience in the cable TV, high-speed internet , voice industry
• 2-3 years Supervisor experience in related field
• Excellent customer service and people skills
• Strong leadership and motivational skills and able to develop and train staff
• Ability to work in a team atmosphere and to be a team leader
• Ability to Repair complex System to address chronic issues
• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to carry, climb and operate extension ladder (approx. 28 ft high and 75 pounds)
• Ability to climb poles using gaffs and climbing belt as needed
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to operate appropriate computer or test equipment associated with position

A background check and drug screen will be conducted as part of our employment on-boarding process.

EOE

Company Overview:

Bear Communications landed its first major contract in Lawrence, Kansas in 2005. From there, Bear Communications grew rapidly, expanded our offerings, and built a staff of over 300 employees operating in multiple states. Through trial and error over the years, Bear Communications was able to establish itself as a full service communications contractor with a reputation for doing great work.

Today, Bear Communications is proud to say that it has a long list of happy clients and glowing recommendations.

Because of our success, Bear Communications now focuses on providing exceptional service – quality over quantity. We are large enough to take on major projects around the country, but not so large that we treat our employees or clients as numbers.

Contact:
Please go to our website and click on careers to apply.

x x x x Canceled/Expired Listing x x x x

listed 03.03.15 • expires 06.01.15