Cable Technician - Full Time w/Benefits

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* High school diploma or GED * A Valid driver’s license with an acceptable driving record * A Clean background and ability to pass our drug screen

* Ability to carry and 80-pound ladder and work at heights as high as 25 feet * Ability to complete paperwork accurately and on time * Basic computer skills * Great customer service skills and work attitude

Title: Fulfillment Technician
Reports to: Fulfillment Field Supervisor
Compensation: Hourly -- Based on Experience
Days: Varying 5-6 day work schedule
Status:Non-Exempt (Hourly)
Reporting Office: Toledo, OH

Summary: Perform aerial and underground cable television, and telephony installations for residential and commercial units.


Primary Duties and Responsibilities:

This position is responsible for the following tasks:

• To provide the cable subscriber with the best possible installation, while maintaining all system specifications, and procedures.
• Makes decisions as to type of repair required, but decisions are restricted by routing of cable installations. Must determine whether to repair or replace equipment as needed by inspecting subscriber premises to determine the appropriate method of installation.
• Works closely with the Dispatch Center for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in required documentation.
• Operates vehicles, hand tools, power tools, ladders, VCR's, televisions, signal level meters, volt meters, converters, cable locators, leakage detection devices, test equipment.
• Completes required paperwork including installation checklist, timesheets, service orders, vehicle inspection report, various logs, noting or problems requiring attention of other staff members.
• Maintains a clean and organized company vehicle/ equipment. To carry out all work in the safest possible manner.
• Provides the subscriber with the best customer service, and promotes a good relationship between the subscriber and the cable company. Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.
• Assists other Technical personnel in the performance of their duties when requested
• Performs all other duties as assigned.

Requisite Skills and Knowledge:

• High school diploma/GED and or experience in any other field related to Telecommunications.
• Highly motivated individual, with proven record of high productivity.
• Ability to handle multiple issues simultaneously, with a positive attitude.
• Technical knowledge such as computer skills is a plus.
• Previous customer service contact helpful to develop good communication skills.
• Must participate in classroom training and pass field training including pole certification within training period.

Physical Requirements:

• Work outside in all types of weather.
• Must be able to lift, handle, and carry 80-pound ladder and meet ladder safety requirements.
• Must be able to work at heights of 3-25 ft.
• Must be able to bend, stand, sit, crawl, climb, and lift throughout each day.

Miscellaneous Skills / Considerations:

• Must have a valid driver's license and meet ACI driving criteria guidelines.
• Must be able to pass a background check, per company policy.
• Must drug free individual
• Must be strongly mechanically inclined.
• Benefits

At ACI, we hold annual performance reviews in order to properly recognize and reward our top performers. We provide a competitive compensation, excellent benefits and an industry-leading training program for our Cable Field Service Technicians.

Benefits available to the Field Service Technician include:

• Medical and dental insurance
• Life insurance
• Short and long-term disability insurance
• Accident policy
• Cancer policy
• 401(k) retirement planning
• Time and a half pay for all overtime worked

x x x x Canceled/Expired Listing x x x x

listed 12.02.14 • expires 03.02.15