Broadband Installer - Asheville
Full-time Employee
North Carolina
Asheville, NC
Qualifications
High school diploma or GED, Valid driver's license
Job Description
JOB SUMMARY
Entry Level Position with Training Provided.
Under close supervision, perform disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects and installations.
MAJOR DUTIES AND RESPONSIBILITIES
Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)
Adhere to TQA standards in accordance with company policy
Follow security procedures to prevent any unauthorized services
Integrate various company services (video, internet, telephone) with customer's equipment
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network
Escalate unresolved customer issues to supervisor
Clean the premises of all debris and materials after the installation is complete
Educate customer on proper use of services and equipment, including channel lineups, and how to access online help
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders
Operate communications device in accordance with company policies
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
Adhere to industry specific, local, state and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Entry Level Position with Training Provided.
Under close supervision, perform disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects and installations.
MAJOR DUTIES AND RESPONSIBILITIES
Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)
Adhere to TQA standards in accordance with company policy
Follow security procedures to prevent any unauthorized services
Integrate various company services (video, internet, telephone) with customer's equipment
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network
Escalate unresolved customer issues to supervisor
Clean the premises of all debris and materials after the installation is complete
Educate customer on proper use of services and equipment, including channel lineups, and how to access online help
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders
Operate communications device in accordance with company policies
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
Adhere to industry specific, local, state and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #46923 •
tiny link cabl.co/emmZ
