Field Supervisor Needed ASAP! $$$$$$
Full-time Employee
Nebraska
Omaha- NE
Starts
ASAP!
Pay
$$$$ and great benefits for the right individual!
Qualifications
High School diploma or equivalent *2-4 years work experience * *Extensive Background Check and Pre-employment Drug test
Other Requirements
Proficiency in MS Office -- Word, Power Point, Excel a Must *Excellent organization and time management skills
Job Description
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships. Proven history of being a catalyst player with opportunity to grow. Position demands high accountability and expectations from the onset.
ESSENTIAL FUNCTIONS:
• Be the owner of all key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
• Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
• Maintain records as required by system, regional, and corporate offices
• Knowledge of Installation/Service requirements both as it relates to staff & procedures
ESSENTIAL FUNCTIONS:
• Be the owner of all key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
• Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
• Maintain records as required by system, regional, and corporate offices
• Knowledge of Installation/Service requirements both as it relates to staff & procedures
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #45210 •
tiny link cabl.co/elVm
