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11/7/2017 5:25:53 PM
invision Member #: 88769 Registered: 8/7/2012
Posted: 34 View all posts by invision
Company: Matter Occupation: Dawg Location: England
Scorecards
Does anyone's scorecard use this survey they send customers asking if they would refer the cable company to someone they know? And how does your scorecard determine routing? Does anyone get less work if you have low numbers do to these surveys? I can understand it affecting your routing if you have poor numbers for repeat service calls on your jobs, but surveys are not supposed to be discussed with the customers per our system, but if you don't you lose work. I've heard techs calling customers repeatedly to get a good service and I am sure I know the consequences if you don't. How are the others companies rating your numbers
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3 Replies
11/8/2017 11:48:58 AM
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